Score Your Favorite Items —
Straight To Your Account.

Once your payment goes through, the order isn't automated on our end — a real person handles it, so there's a short manual step before delivery starts.

Right after checking out, send us your Roblox username through the order form or the Log-in/Claim Order option in the header. That username is the only thing we need from you — we'll never ask for your password.

From there, we reach out to you directly in-game to complete the handoff. Most orders are completed within 5–15 minutes of us receiving your username, though this can shift slightly depending on Roblox's own trade cooldowns or availability on our end.

First, don't panic — delivery delays usually come down to something simple, like a Roblox trade cooldown or us needing to double check your username.

Message support with your order number, your Roblox username, and a short description of what's going on. Screenshots help us sort it out faster if you have any.

Since a real person (not a bot) handles support, replies land within 12–48 hours. We'll either finish the delivery or figure out what went wrong together.

We built the checkout flow specifically to avoid asking for anything sensitive — the only thing we ever need to deliver your order is your Roblox username.

Payments themselves are handled by trusted third-party providers (like PayPal), so your card or account details are never something we see or store directly.

We'll never ask for your password, and we'll never ask you to download anything to "claim" an order — if anyone claiming to be from BuyRBLX asks for either of those, it's not really us.

Once an item or currency pack has been delivered to your account, it's considered final — digital goods can't really be "returned" the way a physical item can.

That said, if something went wrong on our end — wrong item delivered, or an order that never showed up despite you doing everything right — we'll make it right, either by redelivering or refunding.

Full details live on our Refund Policy page, including what happens if you don't respond to delivery instructions within 14 days.